tinytakeoff.com/support.html at main · rustunit/tinytakeoff.com · GitHub

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
<!DOCTYPE html>
<html lang="en">

<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Support — Tiny Takeoff</title>

    <style>
        body {
            font-family: Arial, sans-serif;
            background-color: #353069;
            color: white;
            padding: 20px;
            line-height: 1.6;
        }

        .main {
            max-width: 760px;
            margin: auto;
        }

        h1 {
            margin-bottom: 0;
        }

        h2 {
            margin-top: 2em;
            border-bottom: 1px solid rgba(255, 255, 255, 0.2);
            padding-bottom: 0.3em;
        }

        h3 {
            margin-top: 1.6em;
            margin-bottom: 0.2em;
        }

        .updated {
            color: rgba(255, 255, 255, 0.6);
            margin-top: 0.3em;
        }

        .summary {
            background: rgba(255, 255, 255, 0.08);
            border-left: 3px solid rgba(255, 255, 255, 0.4);
            padding: 1px 20px;
            margin: 25px 0;
        }

        a {
            color: #9fd0ff;
        }

        code {
            background: rgba(0, 0, 0, 0.25);
            padding: 1px 5px;
            border-radius: 3px;
        }

        footer {
            margin-top: 40px;
            color: rgba(255, 255, 255, 0.4);
        }

        footer a {
            color: rgba(255, 255, 255, 0.4);
        }
    </style>
</head>

<body>
    <div class="main">
        <h1>Support</h1>
        <p class="updated">Tiny Takeoff — last updated: 31 August 2026</p>

        <div class="summary">
            <p><strong>Need help, or want to ask something?</strong> Email
                <a href="mailto:contact@rustunit.com">contact@rustunit.com</a> and a human will answer. There is no
                ticket system and no bot — it goes to the people who make the game.</p>
            <p>If you are reporting a problem, telling us your device, your iOS version and roughly when it happened
                is usually enough for us to find it.</p>
        </div>

        <h2>Common questions</h2>

        <h3>I never signed up. Do I have an account?</h3>
        <p>Yes, and you did not have to make one. The game creates an anonymous account for itself the first time you
            finish the tutorial, so your runs can go on the daily leaderboard. It has no email address, no password
            and no name you chose — see the <a href="privacy.html">privacy policy</a> for exactly what is stored.</p>

        <h3>I want a different player name</h3>
        <p>Names are generated for you and cannot be changed inside the game. Email us and we will set one for you.</p>

        <h3>My run did not appear on the leaderboard</h3>
        <p>Three things stop a run being ranked, and all three are on purpose:</p>
        <ul>
            <li><strong>The tutorial is not ranked.</strong> Neither is a shuffled seed — only the daily course is.
                The panel says <code>PRACTICE - NOT RANKED</code> when that is what you are flying.</li>
            <li><strong>The board closes at midnight UTC.</strong> A run finished after that goes on the new day's
                board.</li>
            <li><strong>Every score is verified on our server</strong> by replaying your run. If the replay disagrees
                with the score, the run is not posted. If you think that has happened to a legitimate run, please
                tell us — that is a bug worth knowing about.</li>
        </ul>

        <h3>The game will not get past the loading screen</h3>
        <p>The daily course and the leaderboard need a connection; the tutorial does not. If it is stuck, the screen
            names the failure and one press tries again. If it keeps failing on a connection you know is working,
            email us.</p>

        <h3>I lost my progress after reinstalling</h3>
        <p>The account lives on the device, so deleting the app can leave it behind. Get in touch before you
            reinstall if you can, and we will do what we can to reconnect you to your runs and crowns afterwards.</p>

        <h3>How do I turn notifications off?</h3>
        <p>Open <strong>SETTINGS</strong> from the tap screen and switch <strong>REMINDERS</strong> off. The game
            never asks at startup and the only thing it ever sends is that a new daily board is up. Sound and haptics
            have switches in the same place.</p>

        <h3>How do I delete my account and everything on it?</h3>
        <p>Email <a href="mailto:privacy@rustunit.com">privacy@rustunit.com</a> from any address and ask. We will
            confirm the account and remove the account id, name, scores, run recordings and any notification token
            tied to it. The same address will send you a copy of what is stored, if you would rather see it first.</p>

        <h2>Talk to other players</h2>
        <p>There is a <a href="https://discord.gg/MHzmYHnnsE">Discord</a> — it is the fastest way to get an answer
            about the game itself, and it is where the daily board gets argued about. The email above is still the
            right place for anything about your own account.</p>

        <h2>Who makes this</h2>
        <p>Tiny Takeoff is made by <a href="https://rustunit.com">Rustunit</a>.</p>
        <p>
            Support: <a href="mailto:contact@rustunit.com">contact@rustunit.com</a><br>
            Privacy and data requests: <a href="mailto:privacy@rustunit.com">privacy@rustunit.com</a><br>
            Privacy policy: <a href="privacy.html">tinytakeoff.com/privacy.html</a>
        </p>

        <footer>
            <a href="/">Back to tinytakeoff.com</a> — <a href="https://rustunit.com">Powered by 2026 Rustunit</a>
        </footer>
    </div>
</body>

</html>