Is your feature request related to a problem? Please describe.
No
Describe the solution you'd like
Create a dynamic Action that assigns a record to the eligible member of a given group who currently holds the fewest active tickets. Works with any table provided.
Additional context
Inputs:
Table Name (string) – e.g., incident, sc_task, change_request, u_custom_task.
Group Field (string) – name of the field holding the group (e.g., assignment_group).
Assigned User Field (string) – name of the field to populate (e.g., assigned_to).
Selected Group Sys ID (string) – sys_user_group.sys_id to evaluate.
Excluded Members (array of user sys_ids) – never assign to these.
Is your feature request related to a problem? Please describe.
No
Describe the solution you'd like
Create a dynamic Action that assigns a record to the eligible member of a given group who currently holds the fewest active tickets. Works with any table provided.
Additional context
Inputs:
Table Name (string) – e.g., incident, sc_task, change_request, u_custom_task.
Group Field (string) – name of the field holding the group (e.g., assignment_group).
Assigned User Field (string) – name of the field to populate (e.g., assigned_to).
Selected Group Sys ID (string) – sys_user_group.sys_id to evaluate.
Excluded Members (array of user sys_ids) – never assign to these.